Y16 Privacy Policy — How We Protect Your Information
Your privacy is our priority. y16's Privacy Policy clearly outlines the types of information we collect, how it is used, how we protect it, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
- Information Collected
- Purpose of Use
- Cookies & Tracking
- Storage & Security
- User Rights
- Changes & Contact Us
1. What Information We Collect from You
Personal Account Information
When you register an account with y16, we collect the information you provide directly, including:
- Full name and date of birth for identity verification purposes.
- Email address and phone number for account communication and security purposes.
- Passwords are stored in encrypted form.
- Residential information such as state and postcode to determine service eligibility.
Payment & Device Information
We also collect information related to financial transactions and technical access:
- Deposit and withdrawal records in Malaysian Ringgit (RM), including the payment method used.
- Device information such as device type, operating system, and browser version.
- IP address and general location data for security verification.
- Usage data such as pages visited, session duration, and in-platform clicks.
2. Why We Need This Information
Y16 uses collected personal information solely for legitimate purposes necessary for platform operations. We do not sell your personal information to third parties for marketing purposes without your consent.
Verifying that registering users are genuine individuals who are at least 18 years of age.
Ensures that transactions, gameplay, and account interactions run smoothly and accurately.
Detects and prevents fraud, unauthorised access, and suspicious activity.
Sending you important notifications related to your account, transactions, and platform updates.
3. Cookies and Tracking Technologies
Y16 uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled as they are essential to platform functionality.
- Performance Cookies: Collecting information on how users interact with the platform to help us improve the overall user experience.
- Functional Cookies: Stores user preferences such as language and display settings to provide a more personalised experience.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the y16 platform.
4. Data Storage and the Security Measures We Take
Technical Security
Y16 implements a range of technical security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
- All data communication between your device and y16's servers is protected with SSL encryption.
- Passwords are stored using an irreversible hashing method.
- Payment information is processed through payment providers that comply with industry security standards.
- Security monitoring systems operate continuously to detect unusual activity.
Data Retention Period
We retain your personal information for as long as necessary for the purposes outlined in this policy, or as required under applicable Malaysian law:
- Active account information is retained for as long as your account remains active on the y16 platform.
- Financial transaction records are retained for the period required under applicable accounting and financial regulations.
- After an account is closed, certain information may be retained for a defined period to meet regulatory requirements.
- Data that is no longer needed will be securely deleted or anonymised.
Third-Party Sharing
Y16 does not sell, rent, or share users' personal information with third parties for their own marketing purposes. We only share information in the following limited circumstances:
- Service providers: We work with payment providers, technical service providers, and customer support providers who act on our instructions and are bound by strict confidentiality agreements.
- Legal requirements: We may disclose information where required by law, court order, or a request from a legitimate authority.
- Rights protection: We may share information to protect the rights, property, or safety of y16, our users, or the general public.
5. Your Rights as a y16 User
As a y16 user based in Malaysia, you have certain rights regarding the personal information we hold about you. These rights are subject to applicable legal requirements and may be exercised by contacting our customer support team.
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe and are subject to identity verification.
If your personal information is inaccurate or out of date, you have the right to request a correction. You may update certain information directly through your y16 account settings.
Under certain circumstances, you have the right to request the deletion of your personal information, subject to applicable legal requirements and ongoing contractual obligations.
6. Policy Changes and How to Contact Us
Privacy Policy Updates
Y16 reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via their registered email or in-platform notification at least seven days before the changes take effect, unless an immediate update is required for security or legal reasons.
Your continued use of the y16 platform after the effective date of any policy changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights regarding y16's Privacy Policy, please contact us at:
- Customer support email: [email protected]
- Section FAQ section for answers to common enquiries.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and will work to resolve any concerns in a fair and transparent manner.
Your Privacy Protected, Your Experience Secured
Y16 takes our responsibility to every user's privacy seriously. If you have further questions, check the FAQ or log in to your account to access your personal privacy settings. Don't have an account yet? Register for free and start your y16 experience today.